Type in the model number of the Chromebook (with the error) you want to recover ⑦, then select ⑧. After Chromebook Recovery Utility opens, click ⑥. Click the icon at the top right of your browser window ④, then select ⑤. Open Chrome browser, copy the following link into the search bar of Chrome browser ①, then click Enter key to find Chromebook Recovery Utility. On the working computer (not the Chromebook with the error), follow the below steps: If your Chromebook has a SD card slot, you can also use a SD card instead. A USB flash drive with a capacity of at least 8 GB and make sure it can be emptied. Another Chromebook, or a Windows / Mac computer with Chrome browser installed. Recovery option 2: Use the external storage Your Chromebook will automatically restart and then display the welcome screen for the first time using. After the following screen displays, the recovery is complete. Do not turn off the device or disconnect the power. Note: The recovery may take a few minutes. Your Chromebook will start the recovery process. After connecting to a network, select ⑤. Press Enter key to select ④, then press Enter key again after typing the network password. Press Enter key to select ③, then choose a network you want to use. After entering the recovery mode, navigate to by the Arrow keys (up or down) ①, then press Enter key to select it. Click here to continue to "Recovery option 2: Use the external storage. If your computer doesn't have internet access or the option to recover with the internet doesn't appear, you may be on an older Chromebook that doesn’t support this feature. Important: If you decide to choose a different recovery method at any point while you work on the instructions, press and hold Esc + Refresh, then press Power button. Shortly after you complete the instructions, your computer automatically restarts to complete recovery. On your Chromebook, select “Recover using internet connection” and follow the on-screen instructions. Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them. When a message shows on the screen, let go of the other keys. Note: On some Chromebook models: Press and hold Esc + Maximize, then press Power button. Chromebook: Press and hold Esc + Refresh, then press Power button. Step 1: If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. If neither of those steps fix the error, continue to recovery. If your Chromebook still has an error, reset to factory settings. Turn your Chromebook off, then back on again. If you can sign in to your Chromebook, try these steps first: 
You’ve tried other troubleshooting steps and nothing has fixed your issue.īefore you recover, try less invasive steps. .jpg "chromebook recovery utility download")
You get the error message "Chrome OS is missing or damaged.".Before you recover, try less invasive steps.
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